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Night Manager

Department: Front of House
Location: Lombard , IL

The night manager is one of our top leaders who works between 40-50 hours per week between the hours of 12:00pm and 11:00pm Monday-Saturday.  Two years of previous management experience required.

Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should this position fulfill that no other does

The Night Manager is responsible for coaching all Team Members, Trainers and Team Leaders on operational imperatives. This includes:

• Top 20% Customer Experience Monitor (CEM) scores

• Execution of systems that creates a REMARKable experience for each guest

• Daily conduction of eRQA and SAFE

• Vigilant attention to the organization and appearance of the kitchen

• Inventory Management

• End of Month counts and inputs

• Maintaining accurate transfer logs

• Oversee the schedule for the Front and Back of House

• Ensure forecast is being used and hours are scheduled accordingly

• Follow and adhere to the Illinois Labor Laws

• Daily monitoring of labor hours used

• Preparing weekly e-mail update for leadership

• Deliver Weekly Reports

• Drive Thru Comparison Report

• CEM Scores (Rolling 30 or 90)

• Day Track Report

• eRQA and SAFE

• Deliver Monthly Reports

• Food Cost Report 

• Build talent pipeline within team, recognizing and developing individuals with leadership potential

• Aligning daily practices of Front of House, Back of House and Drive Thru with the vision of the organization

Success Factors and Matching Measurements

How will you know this position has been successful?

We will know the Night Manager is successful upon attaining the following:

• CEM scores > Top 20%

• Order Accuracy, Speed of Service, Attentive and Courteous, Overall Cleanliness and Taste of Food

• Labor cost efficiency

• Food Cost Gap 90%

• Service and Customer Environment >90%

• Comparison Goals

• Drive Thru Specifics: Car Count Goals and Sales Goals

Behavioral Characteristics

What specific behaviors should a person in this position have in order to achieve success?

The Night Manager should:

• Effectively manage their full time position

• Focus on systematically and effectively communicating all goals and success factors to Team Members, Trainers, Team Leaders and Assistant Managers 

• Combine critical thinking and practical leadership to create a culture of innovation

• Effectively coach and give direction

• Fulfill responsibilities with an ownership mentality

• Enthusiastically and passionately lead the team

 

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